Invitation to Complete the ITS Survey 2025–2026
The ITS Survey 2025–2026 is now open. All staff and students are invited to complete the survey and share their views with ITS. Your feedback is valuable and will help enhance IT services and user support. https://hku.au1.qualtrics.com/jfe/form/SV_0qaxwRWmSqSVcTY Each staff participant who successfully completes the survey will receive one lucky draw chance for a chance to win […]
Key Findings of Survey on HKU Communication Services
From 14 January 2026 to 22 March 2026, we conducted a survey to understand how HKU staff and students obtain University information, as well as to collect feedback on the eNotices System and Bulk Email System. A total of 859 responses (162 staff and 697 students) were received providing valuable insights that are summarised below. […]
Release of GPT-5.5 and GPT Image 2 on HKU ChatGPT, HKU DALL·E, and HKU ITS Developer Portal
To further enhance access to advanced AI capabilities at HKU, ITS is pleased to announce the release of GPT-5.5 and GPT Image 2 across the HKU ChatGPT web app (https://chatgpt.hku.hk), the HKU DALL·E web app (https://dalle.hku.hk), and the APIs in the HKU ITS Developer Portal (https://developer.hku.hk). These updates are effective 28 April 2026. HKU ChatGPT: […]
HKU Event Management System (HKUEMS): New Enhancements for Registrants and Event Managers
Information Technology Services (ITS) has completed the rollout of a series of enhancements to the HKU Event Management System (HKUEMS). These enhancements are designed to provide a better user experience for both event managers and registrants, especially when accessing the system on mobile devices and managing event communications. Key Enhancements Modernized and mobile friendly layout […]
More AI Models on HKU ChatGPT and HKU DALL·E, and APIs are Now Available to Students
1. HKU ChatGPT New Text Models Added:The following new text-based AI models have been available on HKU ChatGPT and the HKU ITS Developer Portal, offering improved reasoning, stronger coding support, and enhanced performance for both general users and developers. ChatGPT gpt-5.4 gpt-5.3-codex DeepSeek DeepSeek V3.2 Gemini Gemini 3.1 Pro Gemini 3 Flash Qwen Qwen3-Next-80B Thinking […]
LabArchives Laboratory Notebook Cloud Platform available to HKU research groups
ITS remains committed to supporting advanced research initiatives and enhancing collaboration for HKU research groups as one of the initiatives of the Task Force on Management of Research Data and Records. We are pleased to announce the availability of professional licenses for LabArchives, a leading electronic lab notebook (ELN) platform. LabArchives offers a secure, efficient, and user-friendly solution […]
Your opinion matters, share your thoughts by completing the survey about HKU communication channels
We Value Your Feedback! Your input matters to us, and now is your chance to help shape the future of our communication services. Why participate? Your feedback will help us ensure we deliver experiences you truly enjoy and improve campus-wide communication services. Survey Details: Time to complete: 5–7 minutes Confidentiality: All responses are confidential and used solely for service enhancement […]
Mobile Mail App EAS version below 16.1 will no longer support after March 2026
What is Exchange ActiveSync (EAS)? Exchange ActiveSync (EAS) is a technology that helps your mobile phone or tablet connect to your email, calendar, and contacts from Microsoft Exchange Online (which is a service we use for email). It is like a bridge between your devices and your email system, allowing you to access important information anytime and anywhere. […]
Update on Staff UID Change Policy
To enhance data consistency, system security, and record traceability, the ITS is updating its UID (User ID) management policy. Since August 2025, UID changes for students have no longer been accepted, and this policy is now being extended to all staff and departmental accounts Frequent UID changes have created challenges in maintaining accurate records, managing access rights, and […]
Facial Identity Access for HKU Main Library and Chi Wah Learning Commons
We are pleased to introduce Facial Identity Access for HKU students and staff, starting from 20 January 2026. This innovation provides an additional method to enter University facilities, complementing existing access methods such as staff/student ID cards and QR codes generated via the HKU App. As a pilot launch, Facial Identity Access is available at the […]