HKU Graduate Linux accounts transition to M365 Exchange Online (EXO) platform and the way to activate Graduate Email account on EXO platform
Starting from 16th October 2025, ITS will transition all active Graduate.hku.hk Linux email accounts to the new Microsoft Exchange Online platform. This initiative aims to enhance the user experience with a standardized and sustainable platform for Graduate email service long-term use. Background: The Graduate.hku.hk email service has been operated with a limited 10MB mail quota […]
Invitation for UAT of HKU Portal for Students
As part of our ongoing effort to enhance the user experience of the HKU Portal, we would like to invite you to participate in the User Acceptance Testing (UAT) of the revamped HKU Portal for Students. Your feedback is invaluable to us. By participating in this UAT, you will help us identify any potential issues […]
Enforcement of DMARC Protocol
Email is widely used at the university for both academic and administrative purposes, but it may be susceptible to cyber risks such as phishing and spoofing. Information Technology Service (ITS) is enhancing email security by implementing the Domain-based Message Authentication Reporting and Conformance (DMARC) protocol. This measure is intended to help safeguard HKU members from […]
Campus Wide Remote Access Policy
Service Update: Introducing GPT-5 and New DALL-E Model
To ensure continued access to the most advanced large language models (LLMs), ITS is pleased to announce the addition of several new OpenAI models to the HKU ChatGPT web app (https://chatgpt.hku.hk), effective 29 August 2025. The newly available models include GPT-5, GPT-5-mini, GPT-5-nano, and GPT-5-chat, all designed to provide improved performance and enhanced AI capabilities […]
Student portal account’s change UID feature transitions to Email Alias
Starting from 7 August 2025, ITS will transition to only accepting new requests of setting student email aliases as alternative email addresses, replacing the student portal account change UID feature. This move aims to standardize the process for all students to establish alternative email addresses. Background: Since student portal accounts now operate on Microsoft M365 […]
Integration of Attendance@HKU App into HKU App
Beginning 17 July 2025, the attendance feature previously available in the standalone Attendance@HKU app will be incorporated into the HKU App. Users can access it directly by selecting the Attendance app within the HKU app. The integrated Attendance app offers a user-friendly interface and utilizes updated technologies to streamline and improve the attendance recording process. […]
Updates on new M365 storage policy for students
Effective March 1st , 2024, new M365 storage policy was implemented all new students. No change have been made to the storage arrangements for students enrolled before this date. A recent review of HKU student usage on the Connect M365 tenant has revealed that over 50% of the total storage is occupied by just 5% […]
Windows 10 End-of-support
Microsoft announced that Windows 10 end of support on October 14, 2025, after that operating systems running on Windows 10 will no longer receive new security updates, non-security hotfixes, free or paid assisted support options, or online technical content updates from Microsoft. Please visit following Microsoft’s webpage for more details: https://learn.microsoft.com/en-us/lifecycle/products/windows-10-enterprise-and-education Expired OS systems give […]
Attendance@HKU Administrator Training Session – Register Now!
ITS will be organizing online training sessions exclusively for administrative users of the Attendance@HKU system on 25 June 2025. Attendance@HKU is used at HKU to record attendance at classes and events by students, university staff, and guests. As an administrator, you have access to system features such as event maintenance, real-time dashboards, attendance records, and […]